Shipping & Return Policy
Pick Up and Delivery Service
At Zelmar, we want to make sure you receive your personalised gifts, décor, and subscription boxes in a timely and cost-effective manner. We offer a range of shipping options to suit your needs, including standard and pick up. Our packaging is carefully designed to ensure your items arrive safely and in perfect condition. Shipping costs will vary depending location. Please refer to our shipping calculator at checkout for accurate pricing. If you have any questions or concerns about our shipping policy, please don't hesitate to contact us.
If you prefer to pick up your order, we offer a convenient pick up service at our location. Our friendly staff will be happy to assist you with your order and answer any questions you may have. Please note that pick up times may vary depending on the availability of your items.
Replacement Only Policy
We are dedicated to ensuring that you receive high-quality products from our store. If, for any reason, your item arrives damaged or defective, we will be happy to provide a replacement for the damaged item. However, we do not accept returns for refunds or exchanges.
You are eligible for a replacement only if your item arrives damaged or defective.
Reporting Damaged or Defective Items
If your item arrives in a damaged or defective condition, please notify us within 5 days of receiving the product. You can email us at email@example.com.
When reporting a damaged or defective item, please provide the following information:
Your order number.
Clear photographs of the damaged or defective item and packaging.
A detailed description of the damage or defect.
Once we have verified the information and photos you provide, we will initiate the replacement process. This may involve sending the damaged or defective item back to us, depending on the circumstances.
After receiving and inspecting the damaged or defective item, we will send you a replacement product free of charge. If the same item is not available, we may offer an equivalent replacement at our discretion.
We will cover the cost of return shipping for damaged or defective items. We will provide you with a prepaid shipping label to return the damaged or defective item to us.
If you have any questions or need further assistance, please do not hesitate to contact our customer support team at firstname.lastname@example.org.